Refund and cancellation policy

You may cancel your Deep Audit and receive a full refund provided processing has not begun.

Processing begins when LeadsLeak starts running AI queries, testing your website, checking your Google Business Profile information, performing speed tests, scanning trust signals or compiling your report.

Because each Deep Audit is generated specifically for the business submitted, payments are normally non-refundable once processing has begun or the report has been delivered.

We will provide a full refund when:

• 01LeadsLeak is unable to complete or deliver the purchased audit;
• 02you are charged more than once for the same purchase;
• 03the audit cannot be generated because of a technical failure within our systems; or
• 04the delivered report is materially incomplete and we are unable to correct or regenerate it within five business days after being notified.

Minor score changes, differences between repeated AI responses, disagreement with a finding, or failure to achieve a particular marketing result do not qualify for a refund.

AI answers and search results may change over time. LeadsLeak does not guarantee rankings, recommendations, leads, revenue or placement in any AI or search platform. We tell you what we found when we ran your queries and what evidence your competitors had that you did not. We cannot promise what any platform will do next week.

Please report suspected errors within 14 days of receiving your audit. We will review the issue and, where appropriate, correct or regenerate the affected portion of the report at no additional charge.

Monitoring subscriptions may be cancelled at any time. Cancellation prevents the next recurring payment. You will continue to have access to monitoring services through the end of the billing period already paid for.

Monthly subscription payments are not prorated or refunded for partially used billing periods, except when:

• 01a duplicate or incorrect payment was processed;
• 02a payment was collected after a valid cancellation request; or
• 03LeadsLeak was unable to provide the monitoring service for the applicable billing period.

Approved refunds will be returned to the original payment method. Although LeadsLeak will normally initiate an approved refund within five business days, the time required for it to appear may depend on your bank or payment provider.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

To request a cancellation, correction or refund, email leadsleak@gmail.com and include your audit number and the email address used for the purchase.